Time Management

Build confidence, communicate better and achieve your goals.

Learn how to be more assertive, with our assertiveness skills training course aimed at improving communication in the workplace. This in-house and open course is run in the UK by qualified CIPD trainers.

arget Audience

This assertiveness skills course is ideal for those looking to take more control of their working and/or personal life by finding strategies for being more confident and assertive in achieving their desired outcome when communicating with others.

Course Aim

The aim of this assertiveness skills training is to provide individuals with the skills and knowledge to enable them to communicate more confidently and effectively using assertive behaviour techniques. The assertiveness training course provides participants with the opportunity to work on their own personal and work situations where they want to be more assertive, enabling them to leave the training equipped with some effective, practiced strategies for achieving a more successful outcome.

Course Objectives

By the end of this one day training course, the participants will have:

• Recognised the three main categories of behaviour, their advantages and disadvantages and how to best respond to them
• Tried a wide range of assertiveness techniques to help them to become more assertive in the workplace
• Created an action plan to enable them to build on their new assertiveness skills going forward

Course Outline

• Introducing the Assertiveness Skills Toolkit
  • Facilitator presentation and participant personal introductions
• Understanding what makes people assertive and their benefits
  • Types of behaviours
  • Benefits, advantages and disadvantages of each type of behaviour
  • Internal beliefs and their impact
  • Rights and responsibilities
  • Expressing your desired outcome
  • Rotating flipchart group work, facilitated group review, individual questionnaire, pairs exercise and group discussion
• Using assertive communication
  • Words and phrases to avoid
  • Positive phrasing
  • Importance and impact of positive body language and voice tone
  • Updating the Assertiveness Skills Toolkit
  • Practice writing assertive response on personal scenario
  • Demonstration and presentation, individual and pairs exercise and practice, facilitated group review
• Further techniques for developing assertiveness
  • Fogging and broken record technique
  • Ways of saying ‘no’
  • Giving feedback
  • Presentation, Metaplanning and small group exercise, facilitated group review
• Responding to other behavioural styles
  • Appreciating the impact of the different styles of behaviour on each other
  • Strategies for responding to different behaviour styles
  • Resolving conflict in a constructive way
  • Facilitator presentation, small group exercise, facilitated group review
• Action planning and reflection
  • Review of learning and action planning, course feedback
  • Individual reflection and action planning exercise, facilitated group review